COMCAM Complaints procedure

Despite the fact that service is central to our mission and we strive to assist you in the best possible way, it may happen that you are not satisfied with our services. If you have any complaints about our services, we kindly request that you inform our customer service as soon as possible. Our customer service team will discuss the complaint with you and explore how we can better tailor our services to your needs. You will find that most complaints can be resolved easily in this manner. Naturally, it may occur that you cannot reach a satisfactory solution with our customer service. In such cases, you may use our complaints procedure. If necessary, your complaint will be escalated to the management.

Article 1: Definitions

For the purposes of this office complaints procedure, the following definitions apply:

• Complaint: Any written expression of dissatisfaction by or on behalf of prospects, customers, or other demonstrable stakeholders directed at COMCAM or persons working under its responsibility, regarding the establishment and execution of the service.
• Complainant: The prospect, customer, or other stakeholder, or their representative, who submits a complaint.

Article 2: Submitting a Complaint

Complaints can be submitted in the following ways:

• By phone at 0118 – 760 760
• By email at [email protected]
• Through our contact form below

Article 3: Confidentiality and Free Complaint Handling

• Both the complainant and COMCAM will treat complaints confidentially.
• The complainant will not be charged any fees for the handling of the complaint.

Article 4: Responsibilities

• COMCAM is responsible for handling the complaint in a timely manner.
• COMCAM will keep the complainant informed about the progress of the complaint handling.
• COMCAM will maintain a complaint file.