We value your privacy but we also value your satisfaction.

COMCAM privacy policy

Effective date: 01-11-2024

1. Introduction Welcome to COMCAM. Your privacy is crucial to us, and we are committed to protecting your personal information. This privacy policy outlines our practices regarding the collection, use, and sharing of your data. If you have any questions or concerns about our policy, please contact us at privacy@comcam.com.

2. Information we collect In the course of providing our services, we collect information that you provide directly to us or that we gather through various channels. Specifically, we collect:

• Personal identifiers such as your name, email address, telephone number, company details like business name and Chamber of Commerce numbers, and IP addresses.
• We collect this data through contact forms, newsletter sign-up forms, tracking technologies, and forms on platforms like LinkedIn and Meta.

3. How we use your information We use the information collected for several purposes:

• To provide customer service and enhance your customer experience.
• To conduct marketing activities and communicate offers and promotions that may be of interest to you.
• To improve our services and tailor them to meet your needs more effectively.

4. How we share your information We value your privacy and only share your information with:

• Subsidiaries for operational purposes and to better serve your needs.
• Energy suppliers and other vendors as necessary to provide you with our services. We do not share your personal data with third parties for their marketing purposes.

5. International data transfers Currently, all personal data we collect is stored and processed within Europe where data protection laws provide significant safeguards and protections.

6. Data security We protect your data using robust security measures including professional grade databases with comprehensive security features such as Identity and Access Management (IAM) and two-factor authentication (2FA).

7. Data retention We retain personal data only as long as necessary to fulfill the purposes for which it was collected, as well as to satisfy any legal, accounting, or reporting requirements.

8. Your privacy rights You have the right to:

• Access, update, or delete the information we have on you.
• Be ‘forgotten’ if you are not currently under contract. This means you can request that your personal information be deleted from our records.

9. Changes to this policy We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

10. Contact us If you have any questions or concerns about this privacy policy or our data practices, please contact us at privacy@comcam.com or by mail at: COMCAM, [Company Address]

11. How to exercise your rights To exercise any of these rights, please contact us at privacy@comcam.com. We will respond to your request within a reasonable timeframe and notify you of the specific actions taken.